CVE-2013-3551: Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x…

PriorityP338medium6.5CVSS 3.1

AVNACLPRLUINSUCHINAN

EPSS

1.58%

72.4th percentile

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Affected

7 ranges

Vendor	Product	Version range	Fixed in
debian	otrs2	< otrs2 3.2.7-1 (bullseye)	otrs2 3.2.7-1 (bullseye)
otrs	otrs	>= 3.0.0 < 3.0.20	3.0.20
otrs	otrs	>= 3.1.0 < 3.1.16	3.1.16
otrs	otrs	>= 3.2.0 < 3.2.7	3.2.7
otrs	otrs_itsm	>= 3.0.0 < 3.0.8	3.0.8
otrs	otrs_itsm	>= 3.1.0 < 3.1.9	3.1.9
otrs	otrs_itsm	>= 3.2.0 < 3.2.5	3.2.5

CVSS provenance

nvdv3.16.5MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

nvdv2.04.0MEDIUMAV:N/AC:L/Au:S/C:P/I:N/A:N

osv6.5MEDIUM

vendor_debian6.5MEDIUM

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