CVE-2017-9324Improper Privilege Management in Otrs

Severity
8.8HIGHNVD
EPSS
1.4%
top 19.80%
CISA KEV
Not in KEV
Exploit
No known exploits
Timeline
PublishedJun 12
Latest updateMay 13

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:HExploitability: 2.8 | Impact: 5.9

Affected Packages2 packages

debiandebian/otrs2< otrs2 5.0.20-1 (bullseye)
NVDotrs/otrs3.3.03.3.16+2

Also affects: Debian Linux 8.0, 9.0

🔴Vulnerability Details

2
GHSA
GHSA-6qr2-3mhf-p75w: In Open Ticket Request System (OTRS) 32022-05-13
OSV
CVE-2017-9324: In Open Ticket Request System (OTRS) 32017-06-12

🔍Detection Rules

1
Suricata
ET WEB_SPECIFIC_APPS OTRS Installation Dialog (after auth) attempt2017-06-08

📋Vendor Advisories

1
Debian
CVE-2017-9324: otrs2 - In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, a...2017
CVE-2017-9324 — Improper Privilege Management in Otrs | cvebase