CVE-2018-16586 — Open Ticket Request System vulnerability

4 documents4 sources
Severity
4.3MEDIUMNVD
EPSS
0.6%
top 31.01%
CISA KEV
Not in KEV
Exploit
No known exploits
Affected products
3
Otrs Open Ticket Request SystemDebian Otrs2Debian Linux
Timeline
PublishedSep 28
Latest updateMay 13

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:NExploitability: 2.8 | Impact: 1.4

Affected Packages2 packages

▶NVDotrs/open_ticket_request_system4.0.0 — 4.0.32+2
▶debiandebian/otrs2< otrs2 6.0.11-1 (bullseye)

Also affects: Debian Linux 8.0, 9.0

Patches

Patch: community.otrs.com ↗Patch: github.com ↗Patch: github.com ↗

🔴Vulnerability Details

2
GHSA
GHSA-x292-mprx-3fmj: In Open Ticket Request System (OTRS) 4↗2022-05-13
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OSV
CVE-2018-16586: In Open Ticket Request System (OTRS) 4↗2018-09-28
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📋Vendor Advisories

1
Debian
CVE-2018-16586: otrs2 - In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, a...↗2018
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