CVE-2018-20800: An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major…

PriorityP431medium6.5CVSS 3.0

AVNACLPRLUINSUCNIHAN

EPSS

1.01%

58.7th percentile

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Affected

3 ranges

Vendor	Product	Version range	Fixed in
debian	otrs2	< otrs2 6.0.14-1 (bullseye)	otrs2 6.0.14-1 (bullseye)
otrs	otrs	—	—
otrs	otrs	—	—

CVSS provenance

nvdv3.06.5MEDIUMCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

nvdv2.05.5MEDIUMAV:N/AC:L/Au:S/C:N/I:P/A:P

osv6.5MEDIUM

vendor_debian6.5MEDIUM

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