CVE-2019-12497 — Sensitive Information Exposure in Otrs

CWE-200 — Sensitive Information Exposure4 documents4 sources
Severity
5.3MEDIUMNVD
EPSS
0.6%
top 30.89%
CISA KEV
Not in KEV
Exploit
No known exploits
Affected products
3
Debian Otrs2OtrsDebian Linux
Timeline
PublishedJun 17
Latest updateMay 24

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:NExploitability: 3.9 | Impact: 1.4

Affected Packages2 packages

▶debiandebian/otrs2< otrs2 6.0.19-1 (bullseye)
▶NVDotrs/otrs5.0.0 — 5.0.36+2

Also affects: Debian Linux 8.0

🔴Vulnerability Details

2
GHSA
GHSA-px3x-w8w4-6w99: An issue was discovered in Open Ticket Request System (OTRS) 7↗2022-05-24
▶
OSV
CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7↗2019-06-17
▶

📋Vendor Advisories

1
Debian
CVE-2019-12497: otrs2 - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8...↗2019
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CVE-2019-12497 — Sensitive Information Exposure in Otrs | cvebase