CVE-2019-12497
published 2019-06-17CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through…
PriorityP427medium5.3CVSS 3.1
AVNACLPRNUINSUCLINAN
EPSS
2.01%
78.4th percentile
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Affected
5 ranges
| Vendor | Product | Version range | Fixed in |
|---|---|---|---|
| debian | debian_linux | — | — |
| debian | otrs2 | < otrs2 6.0.19-1 (bullseye) | otrs2 6.0.19-1 (bullseye) |
| otrs | otrs | 5.0.0 – 5.0.36 | — |
| otrs | otrs | 6.0.0 – 6.0.19 | — |
| otrs | otrs | 7.0.0 – 7.0.8 | — |
CVSS provenance
nvdv3.15.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
nvdv2.05.0MEDIUMAV:N/AC:L/Au:N/C:P/I:N/A:N
osv5.3MEDIUM
vendor_debian5.3MEDIUM
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GHSA
GHSA-px3x-w8w4-6w99: An issue was discovered in Open Ticket Request System (OTRS) 7
ghsa_unreviewed·2022-05-24
CVE-2019-12497 [MEDIUM] CWE-200 GHSA-px3x-w8w4-6w99: An issue was discovered in Open Ticket Request System (OTRS) 7
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
OSV
CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7
osv·2019-06-17·CVSS 5.3
CVE-2019-12497 [MEDIUM] CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Debian
CVE-2019-12497: otrs2 - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8...
vendor_debian·2019·CVSS 5.3
CVE-2019-12497 [MEDIUM] CVE-2019-12497: otrs2 - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8...
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Scope: local
bullseye: resolved (fixed in 6.0.19-1)
No detection rules found.
No public exploits indexed.
No writeups or analysis indexed.
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlhttps://community.otrs.com/category/security-advisories-en/https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlhttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.htmlhttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlhttps://community.otrs.com/category/security-advisories-en/https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlhttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
2019-06-17
Published