CVE-2019-12746 — Sensitive Information Exposure in Otrs

CWE-200 — Sensitive Information Exposure4 documents4 sources
Severity
6.5MEDIUMNVD
EPSS
0.8%
top 25.28%
CISA KEV
Not in KEV
Exploit
No known exploits
Affected products
3
Debian Otrs2OtrsDebian Linux
Timeline
PublishedAug 21
Latest updateMay 24

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:NExploitability: 2.8 | Impact: 3.6

Affected Packages2 packages

▶debiandebian/otrs2< otrs2 6.0.20-1 (bullseye)
▶NVDotrs/otrs5.0.0 — 5.0.36+1

Also affects: Debian Linux 8.0

Patches

Patch: community.otrs.com ↗Patch: community.otrs.com ↗

🔴Vulnerability Details

2
GHSA
GHSA-rr96-99fw-v2w3: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5↗2022-05-24
▶
OSV
CVE-2019-12746: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5↗2019-08-21
▶

📋Vendor Advisories

1
Debian
CVE-2019-12746: otrs2 - An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5...↗2019
▶
CVE-2019-12746 — Sensitive Information Exposure in Otrs | cvebase