CVE-2019-13457 — Sensitive Information Exposure in Otrs

CWE-200 — Sensitive Information Exposure4 documents4 sources
Severity
4.3MEDIUMNVD
EPSS
0.4%
top 36.66%
CISA KEV
Not in KEV
Exploit
No known exploits
Affected products
2
OtrsDebian Otrs2
Timeline
PublishedMar 10
Latest updateMay 24

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NExploitability: 2.8 | Impact: 1.4

Affected Packages2 packages

▶NVDotrs/otrs7.0.0 — 7.0.8
▶debiandebian/otrs2

🔴Vulnerability Details

2
GHSA
GHSA-669w-w6cj-9w97: An issue was discovered in Open Ticket Request System (OTRS) 7↗2022-05-24
▶
OSV
CVE-2019-13457: An issue was discovered in Open Ticket Request System (OTRS) 7↗2020-03-10
▶

📋Vendor Advisories

1
Debian
CVE-2019-13457: otrs2 - An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8...↗2019
▶
CVE-2019-13457 — Sensitive Information Exposure in Otrs | cvebase