CVE-2019-18179: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An…

PriorityP422medium4.3CVSS 3.1

AVNACLPRLUINSUCLINAN

EPSS

1.31%

67.5th percentile

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Affected

8 ranges

Vendor	Product	Version range	Fixed in
debian	debian_linux	—	—
debian	otrs2	< otrs2 6.0.24-1 (bullseye)	otrs2 6.0.24-1 (bullseye)
opensuse	backports_sle	—	—
opensuse	leap	—	—
opensuse	leap	—	—
otrs	otrs	5.0.0 – 5.0.38	—
otrs	otrs	6.0.0 – 6.0.23	—
otrs	otrs	7.0.0 – 7.0.12	—

CVSS provenance

nvdv3.14.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

nvdv3.03.5LOWCVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

nvdv2.04.0MEDIUMAV:N/AC:L/Au:S/C:P/I:N/A:N

osv4.3MEDIUM

vendor_debian4.3MEDIUM

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