CVE-2020-1767: Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For…

PriorityP420medium4.3CVSS 3.1

AVNACLPRLUINSUCNILAN

EPSS

1.24%

65.5th percentile

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Affected

6 ranges

Vendor	Product	Version range	Fixed in
debian	debian_linux	—	—
debian	otrs2	< otrs2 6.0.25-1 (bullseye)	otrs2 6.0.25-1 (bullseye)
otrs	otrs	6.0.0 – 6.0.24	—
otrs	otrs	7.0.0 – 7.0.13	—
otrs_ag	community_edition	—	—
otrs_ag	otrs	—	—

CVSS provenance

nvdv3.14.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

nvdv2.03.5LOWAV:N/AC:M/Au:S/C:N/I:P/A:N

osv4.3MEDIUM

vendor_debian3.5LOW

Stop checking back — get the weekly exploitation signal.

Every Monday: what got weaponized or added to CISA KEV in the last seven days — each CVE cross-linked to its PoC, Nuclei template, and detection rule. Free, one email a week, unsubscribe in one click.