CVE-2020-1777 — Sensitive Information Exposure in AG Otrs

CWE-200 — Sensitive Information Exposure4 documents4 sources
Severity
5.3MEDIUMNVD
CNA4.3
EPSS
0.2%
top 53.15%
CISA KEV
Not in KEV
Exploit
No known exploits
Affected products
2
Otrs AG OtrsOtrs
Timeline
PublishedOct 15
Latest updateMay 24

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

CVSS vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:NExploitability: 3.9 | Impact: 1.4

Affected Packages2 packages

▶NVDotrs/otrs7.0.0 — 7.0.21+1
▶CVEListV5otrs_ag/otrs7.0.x — 7.0.21+1

🔴Vulnerability Details

2
GHSA
GHSA-vcjf-j3r2-f6pp: Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside↗2022-05-24
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CVEList
Agent names disclosed in chat feature↗2020-10-15
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📋Vendor Advisories

1
Debian
CVE-2020-1777: otrs2 - Agent names that participates in a chat conversation are revealed in certain par...↗2020
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CVE-2020-1777 — Sensitive Information Exposure | cvebase