CVE-2020-1777: Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the…

PriorityP425medium5.3CVSS 3.1

AVNACLPRNUINSUCLINAN

EPSS

0.83%

53.0th percentile

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected

5 ranges

Vendor	Product	Version range	Fixed in
debian	otrs2	—	—
otrs	otrs	7.0.0 – 7.0.21	—
otrs	otrs	8.0.0 – 8.0.6	—
otrs_ag	otrs	7.0.x – 7.0.21	—
otrs_ag	otrs	8.0.x – 8.0.6	—

CVSS provenance

nvdv3.15.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

nvdv2.05.0MEDIUMAV:N/AC:L/Au:N/C:P/I:N/A:N

vendor_debian4.3LOW

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