CVE-2020-2004: Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on…

PriorityP424medium5.5CVSS 3.1

AVLACLPRLUINSUCHINAN

EPSS

0.30%

21.8th percentile

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.

Affected

11 ranges

Vendor	Product	Version range	Fixed in
msrc	microsoft_forefront_endpoint_protection_2010	—	—
msrc	microsoft_security_essentials	—	—
msrc	microsoft_system_center_2012_endpoint_protection	—	—
msrc	microsoft_system_center_2012_r2_endpoint_protection	—	—
msrc	microsoft_system_center_endpoint_protection	—	—
msrc	windows_defender	—	—
palo_alto_networks	globalprotect_app	>= 5.0 < 5.0.9	5.0.9
palo_alto_networks	globalprotect_app	>= 5.1 < 5.1.2	5.1.2
paloalto	globalprotect_app	—	—
paloaltonetworks	globalprotect	>= 5.0.0 < 5.0.9	5.0.9
paloaltonetworks	globalprotect	>= 5.1.0 < 5.1.2	5.1.2

CVSS provenance

nvdv3.15.5MEDIUMCVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

nvdv2.01.7LOWAV:L/AC:L/Au:S/C:P/I:N/A:N

vendor_msrc7.8HIGH

Stop checking back — get the weekly exploitation signal.

Every Monday: what got weaponized or added to CISA KEV in the last seven days — each CVE cross-linked to its PoC, Nuclei template, and detection rule. Free, one email a week, unsubscribe in one click.