CVE-2021-36097: Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw"…

PriorityP420medium4.3CVSS 3.1

AVNACLPRLUINSUCNILAN

EPSS

0.51%

39.3th percentile

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected

2 ranges

Vendor	Product	Version range	Fixed in
otrs	otrs	8.0.0 – 8.0.16	—
otrs_ag	otrs	8.0.x – 8.0.16	—

CVSS provenance

nvdv3.14.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

nvdv2.04.0MEDIUMAV:N/AC:L/Au:S/C:N/I:P/A:N

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