CVE-2024-43444: Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match…

PriorityP347high8.2CVSS 3.1

AVNACLPRNUINSUCHILAN

EPSS

0.38%

29.5th percentile

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects:

* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Affected

5 ranges

Vendor	Product	Version range	Fixed in
otrs_ag	community_edition	—	—
otrs_ag	otrs	—	—
otrs_ag	otrs	—	—
otrs_ag	otrs	2024.x – 2024.5.x	—
otrs_ag	otrs	7.0.x – 7.0.50	—

CVSS provenance

nvdv3.18.2HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N

osv8.2HIGH

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