Otrs Ag Otrs vulnerabilities

CVE-2021-36094 [MEDIUM] CWE-79 CVE-2021-36094: It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. Th It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

CVE-2021-36095 [MEDIUM] CWE-200 CVE-2021-36095: Malicious attacker is able to find out valid user logins by using the "lost password" feature. This Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

CVE-2021-36096 [MEDIUM] CWE-200 CVE-2021-36096: Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. T Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

CVE-2021-36093 [MEDIUM] CWE-185 CVE-2021-36093: It's possible to create an email which can be stuck while being processed by PostMaster filters, cau It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

CVE-2021-21443 [MEDIUM] CWE-200 CVE-2021-21443: Agents are able to list customer user emails without required permissions in the bulk action screen. Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVE-2021-36091 [MEDIUM] CWE-200 CVE-2021-36091: Agents are able to list appointments in the calendars without required permissions. This issue affec Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVE-2021-21440 [MEDIUM] CWE-200 CVE-2021-21440: Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. T Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

CVE-2021-36092 [MEDIUM] CWE-79 CVE-2021-36092: It's possible to create an email which contains specially crafted link and it can be used to perform It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

CVE-2021-21441 [HIGH] CWE-79 CVE-2021-21441: There is a XSS vulnerability in the ticket overview screens. It's possible to collect various inform There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and l

CVE-2021-21439 [MEDIUM] CWE-754 CVE-2021-21439: DoS attack can be performed when an email contains specially designed URL in the body. It can lead t DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions;

CVE-2021-21438 [MEDIUM] CWE-264 CVE-2021-21438: Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

CVE-2021-21435 [MEDIUM] CWE-200 CVE-2021-21435: Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) vi Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVE-2020-1778 [MEDIUM] CWE-287 CVE-2020-1778: When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

CVE-2020-1777 [MEDIUM] CWE-200 CVE-2020-1777: Agent names that participates in a chat conversation are revealed in certain parts of the external i Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

CVE-2020-1776 [MEDIUM] CWE-613 CVE-2020-1776: When an agent user is renamed or set to invalid the session belonging to the user is keept active. T When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

CVE-2020-1775 [MEDIUM] CWE-200 CVE-2020-1775: BCC recipients in mails sent from OTRS are visible in article detail on external interface. This iss BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.

CVE-2020-1774 [MEDIUM] CWE-201 CVE-2020-1774: When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and pub When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.

CVE-2020-1773 [HIGH] CWE-331 CVE-2020-1773: An attacker with the ability to generate session IDs or password reset tokens, either by being able An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions.

CVE-2020-1772 [HIGH] CWE-155 CVE-2020-1772: It's possible to craft Lost Password requests with wildcards in the Token value, which allows attack It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

CVE-2020-1771 [MEDIUM] CWE-79 CVE-2020-1771: Attacker is able craft an article with a link to the customer address book with malicious content (J Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.